Support

Studio photos of your real products, from your iPhone. We’re here if anything isn’t right.

We reply within two working days. Include your iPhone model and what you were doing, but please don’t send passwords.

Common questions

How do photos work?
Take a few angles of your product, pick a look (Listing, Studio, Scene or Fashion), a shape and up to four variations. Each finished photo uses one from your balance. Your first 4 are free, you get a free photo each week you open the app, and bigger packs include bonus photos. You always see the cost before you start. Store sizes are free, and you can redo each photo once at no cost.

A shoot failed. Was I charged?
No. Photos reserved for a failed shoot are returned automatically, usually within a minute. Open Account and tap Refresh balance to see it.

I bought photos but don’t see them.
Open Account and tap Refresh balance. Purchases are checked with the App Store and added within a minute. If they still don’t appear, email us with the date of purchase.

The image changed something about my product.
AI can change small details. Snap the whole product in soft, even light with its label facing the camera — Merchshot reads the label and tells the studio to keep it exact. Tap any finished photo to compare it with your snap, and redo it once for free if something is off.

How do I get a refund?
Purchases are made through Apple. Request a refund at reportaproblem.apple.com.

How do I delete my account and photos?
In the app, open Account → Delete account. This removes your account and every photo you uploaded. See the Privacy Policy.